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ProtectHealth Admin
Support Tickets
—Open tickets
—Flagged high priority
—Untouched over 24 hours
—Resolved this week
Moving a card is what emails the broker. In Progress, Awaiting Broker and Resolved each send their own message the moment the card lands there; New Ticket and Closed send nothing. Anything sitting untouched for 24 hours emails its department leader, and again at 36.
Department routing — who gets the new-ticket email
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